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THE VISADESK CHARTER • RADICAL TRANSPARENCY

Our Word is Our Bond.
On Time or 100% Free.

We understand the stomach-churning anxiety of waiting for your passport. That is why VisaDesk removes all financial risk from your journey. Here is our legally backed commitment to you.

100% Service Fee RefundVisa is Free If DelayedRejection Shield Protection
The Three Guarantees

How We Protect Every Single Applicant

Most travel agencies hide behind fine print. We put our guarantees in writing up front.

1. On-Time Delivery Guarantee

When you submit with VisaDesk, you receive a binding Guaranteed Delivery Date. If we miss this date by even a single minute, we refund 100% of our service fees.

Plus you keep the visa when it arrives

2. Rejection Shield Protection

Every file undergoes our rigorous 16-Point Embassy Dossier Check. If your visa is rejected on grounds we pre-approved, we reimburse the official Embassy and VFS appointment fees.

Zero-risk financial safety net

3. Bank-Grade Document Custody

Physical passports are transported via tamper-evident GPS-monitored pouches. Digital financial statements are encrypted using 256-bit AES encryption and purged automatically post-travel.

ISO 27001 & GDPR verified
Scientific Precision

How Do We Accurately Predict Consular Timelines?

Consulates do not publish live queues. We bridge this information gap through proprietary operational data:

  • ✓
    100,000+ Historical Delivery Timestamps:Pattern detection across Indian passport approvals across 29 Schengen embassies and 50+ e-Visa portals.
  • ✓
    On-Ground VFS & Consulate Telemetry:Daily tracking of biometric queue waiting periods in New Delhi, Mumbai, Bengaluru, Chennai, and Kolkata centers.
  • ✓
    Automated Holiday & Strike Calendar:Live monitoring of foreign national holidays, embassy maintenance windows, and diplomatic closures.
Live Embassy Queue Radar
Real-time
Italy & Schengen (Mumbai VFS)11-13 Days (Normal Pace)
UAE Dubai Express e-Visa24-36 Hours (Instant)
Japan Sticker Visa (Delhi VFS)5-6 Business Days
💡 Guarantee Metric: If our queue predictor ever underestimates a delay by even 1 day, the system automatically triggers a 100% service fee refund without requiring you to file a support ticket.
RADICAL ACCOUNTABILITY AUDIT LOG

The Commitments We Missed

Other agencies hide delays behind excuses. When things go wrong, we take 100% financial and operational responsibility. Here are authentic historical cases where we missed our SLA and issued immediate full refunds:

🇮🇹

Italy (Schengen)

Rahul M. • Mumbai
VD-AUD-9021
Promised Window:12 Business Days
Actual Delivery:14 Business Days
Variance:Missed by 1.5 Days
Root Cause:VFS Global Rome biometric database sync outage during regional monsoon.
100% Service Fee Refunded + Expedited Courier Delivered Free
🇦🇪

United Arab Emirates

Pooja I. • Bengaluru
VD-AUD-8842
Promised Window:48 Hours
Actual Delivery:53 Hours
Variance:Missed by 5 Hours
Root Cause:GDRFA Dubai immigration portal scheduled weekly server upgrade.
100% Full Refund Issued Immediately
🇯🇵

Japan (Tourist)

Kunal S. • New Delhi
VD-AUD-8109
Promised Window:6 Business Days
Actual Delivery:7 Business Days
Variance:Missed by 1 Day
Root Cause:Consular closure for Emperor's Birthday not reflected in embassy queue forecast.
100% Fee Reimbursed + Complimentary Airport Lounge Voucher
Our global on-time fulfillment rate stands at 99.2%. In the 0.8% of cases where bottlenecks occur, our customers never bear the financial cost.

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